The UtiliPoint International, Inc. ETRM Implementation survey was conducted as a ‘snapshot’ survey using an internet-based survey instrument only and targeting various email lists maintained by UtiliPoint. 35 respondents represent ETRM Implementation projects across North America and Europe. To our knowledge, it is the first survey to delve into the implementation of ETRM software and it therefore provides useful benchmark data for those about to undertake such a project. This report outlines the survey’s results and our analysis.
The report looks at ETRM project duration and costs, project activities including integration, enhancements, data conversion and training, the use of third-party consulting firms in implementation, respondent’s ETRM Implementation project experiences, project success rates and approach to training. While the quantitative metrics provide good data points for ETRM Implementation project managers, it is the lessons learned section that may provide the most value to report readers.
